Keepscribe Support

Need help? Email us at support@cxy.work. Please include your iPhone model and iOS version. We usually reply within a few business days.

Frequently asked questions

What is free, and what does Pro include?

Free: unlimited recording, 30 minutes of transcription per month, and all exports. The remaining minutes are shown next to the button. Recordings over the limit are saved and can be transcribed next month or after upgrading. Pro gives unlimited on-device transcription. Options: Yearly (includes a 7-day free trial for eligible new subscribers), Monthly and Lifetime (one-time purchase). There is no weekly plan. Current prices are always shown in the app and on the App Store.

Can my family use Pro?

Yes. Yearly, Monthly and Lifetime all support Family Sharing. If you’ve set up Family Sharing and turned on purchase sharing, family members can use Pro on their own devices. Family members may need to open the app and tap Restore Purchases.

If I cancel, can I still get my recordings?

Yes. All recordings and transcripts stay playable and exportable as text (.txt), subtitles (.srt) or audio (.m4a), with or without Pro.

Does it work offline?

Yes. Recording, transcription, playback, editing and export all work offline. The first time you transcribe a language, iOS may need to download Apple’s speech model for it (about 330 MB); after that it works offline. You can keep up to 5 languages; remove one in Settings → Languages & offline models to add another.

It says my language is “Not available offline”.

That language isn’t supported by Apple’s on-device speech models on your iPhone. Keepscribe never sends audio to a server instead.

The app closed while I was recording. Is my recording lost?

No. Recordings are saved in 10-second pieces. When you reopen the app, the recording is recovered; at most the last few seconds may be lost.

Part of my transcript failed.

Long recordings are transcribed in parts. Open the recording and retry the failed part.

How do I restore my purchase on a new device?

Sign in with the same Apple Account, open Keepscribe → Settings → Restore Purchases. No Keepscribe account is needed. Recordings are not synced between devices; export them first.

How do I cancel my subscription?

Open the iPhone Settings app → tap your name → Subscriptions → Keepscribe → Cancel Subscription. You can also go there from Keepscribe → Settings → Manage Subscription. Cancel at least 24 hours before the renewal date to avoid being charged.

If I delete the app, is my subscription cancelled?

No. Deleting Keepscribe does not cancel your subscription. Please cancel it in Settings as described above.

How do I request a refund?

Purchases are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose “Request a refund”.

Do my recordings leave my iPhone?

Only when you export or share them yourself. See our Privacy Policy.