PDF Snap Edit Support

Need help? Email us at support@cxy.work. Please include your iPhone or iPad model and iOS version. We usually reply within a few business days.

Frequently asked questions

What can I do for free?

You can fill AcroForm fields, highlight, draw freehand, use stamps, and save one signature template. You get 3 successful exports per day. The daily count is stored on this device and is not reset by deleting and reinstalling the app.

What does Pro include?

Pro is a one-time purchase (no subscription) for unlimited exports, Edit Text, multiple signature templates, flatten on export, and redaction. The current price is shown in the app and on the App Store. Family Sharing is supported.

Is Edit Text the same as Redact?

No. Edit Text covers original text and adds new text—the original may still exist in the file (the app discloses this). Redact permanently removes content in the selected region so it is not searchable or copyable after export. Redact requires Pro.

Do my PDFs leave my device?

No account and no upload for editing. Files you open stay on your device unless you share or save them yourself. Purchases use Apple StoreKit.

How do I restore my purchase on a new device?

Sign in with the same Apple Account, open PDF Snap Edit → Settings → Restore Purchases. No PDF Snap Edit account is needed.

How do I request a refund?

Purchases are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose “Request a refund”.

Does PDF Snap Edit collect my data?

No. See our Privacy Policy.