Flatleaf Support

Need help? Email us at support@cxy.work. Please include your iPhone model and iOS version. We usually reply within a few business days.

Frequently asked questions

What is free, and what does Pro include?

Free: scan, edit, OCR and export up to 5 pages per day in full quality with no watermark; the remaining count is shown next to the Export button. Pro removes the daily limit. Options: Yearly, Monthly and Lifetime (one-time purchase). There is no weekly plan. If a free trial is offered, it applies to Yearly only and the price after the trial is shown before you confirm. Current prices are always shown in the app and on the App Store.

What is the 50 Pages Pack?

A one-time consumable purchase that adds 50 export pages to your balance. Free daily pages are used first, then pack pages. Please note:

• The 50 Pages Pack cannot be restored with Restore Purchases (for example, on a new device).
• The 50 Pages Pack is not shared through Family Sharing.

My export failed. Is my document lost?

No. Pages are saved first, and failed exports wait in a queue. Open the document and tap Retry. An unfinished scan is also kept as a draft if the app closes.

Can I search text in my scans?

Yes. Text is recognized on your device (English, French, German, Spanish, Italian and Portuguese). Exported PDFs are searchable, and you can copy the recognized text.

How do I restore my purchase on a new device?

Sign in with the same Apple Account, open Flatleaf → Settings → Restore Purchases. This restores Yearly, Monthly and Lifetime, but not the 50 Pages Pack.

Can my family use Pro?

Yes. Yearly, Monthly and Lifetime support Family Sharing. If you’ve set up Family Sharing and turned on purchase sharing, family members can use Pro on their own devices. The 50 Pages Pack is not shared.

How do I cancel my subscription?

Open the iPhone Settings app → tap your name → Subscriptions → Flatleaf → Cancel Subscription. You can also go there from Flatleaf → Settings → Manage Subscription. Cancel at least 24 hours before the renewal date to avoid being charged.

If I delete the app, is my subscription cancelled?

No. Deleting Flatleaf does not cancel your subscription. Please cancel it in Settings as described above.

How do I request a refund?

Purchases are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose “Request a refund”.

Do my documents leave my iPhone?

Only when you share or save them yourself. See our Privacy Policy.