PlainQR Support

Need help? Email us at support@cxy.work. Please include your iPhone model and iOS version. We usually reply within a few business days.

Frequently asked questions

Is scanning free?

Yes. Scanning QR codes and common barcodes, reading codes from photos, the flashlight and history are free with no ads.

What does Pro include?

Pro is a one-time purchase (no subscription) that unlocks the Tools drawer, including creating QR codes from text or links and saving them as images. The current price is shown in the app and on the App Store.

Can my family use Pro?

Yes. Pro supports Family Sharing. If you’ve set up Family Sharing and turned on purchase sharing, family members can use Pro on their own devices. Family members may need to open the app and tap Restore Purchases.

Why doesn’t a link open right away?

For your safety, PlainQR first shows the full link and its domain. The link opens only when you tap Open.

The camera isn’t working.

Check Settings → Privacy & Security → Camera and make sure PlainQR is allowed. In low light, tap the flashlight button. You can also scan a code from a photo instead.

How do I turn off or clear history?

Open PlainQR → Settings. You can turn history off or clear it in one tap.

How do I restore my purchase on a new device?

Sign in with the same Apple Account, open PlainQR → Settings → Restore Purchases. No PlainQR account is needed.

How do I request a refund?

Purchases are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose “Request a refund”.

Does PlainQR collect my data?

No. See our Privacy Policy.