ToneCut Support

Need help? Email us at support@cxy.work. Please include your iPhone model and iOS version. We usually reply within a few business days.

Frequently asked questions

What is ToneCut?

ToneCut trims a clip from your own video or audio files on this iPhone and exports a ringtone or alert tone file. Processing stays on your device—no account.

Can ToneCut set my system ringtone for me?

No. iOS does not allow third-party apps to set the system ringtone directly. ToneCut exports the file and shows an honest step-by-step guide (typically GarageBand → share as ringtone → Settings → Sounds & Haptics). The app never claims one-tap ringtone setup.

What is free?

Import, trim, and preview are unlimited. You get 1 free export (ringtone or alert). Remaining free exports are shown next to the Export button.

What does Lifetime unlock?

Lifetime is a one-time purchase (no subscription) for unlimited exports plus fade in/out and volume normalization. The current price is shown in the app and on the App Store.

Does ToneCut need the internet?

No for trimming and exporting. Purchases use Apple StoreKit. Opening Support or Privacy links uses Safari when you tap them.

How do I restore Lifetime on a new device?

How do I request a refund?

Purchases are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose “Request a refund”.

Does ToneCut collect my data?

No. See our Privacy Policy.