TrustClean Support

Need help? Email us at support@cxy.work. Please include your iPhone model and iOS version. We usually reply within a few business days.

Frequently asked questions

I deleted the wrong photo. How do I get it back?

Open TrustClean → Trash. Select the item and tap Restore. Items stay in the in-app Trash for at least 7 days, or until you empty the Trash yourself. After that, check the Photos app → Albums → Recently Deleted, where iOS usually keeps items for up to 30 days.

What’s the difference between TrustClean’s Trash and “Recently Deleted” in Photos?

TrustClean’s Trash is a safety step inside the app: items you delete in TrustClean go there first, and you can restore them with one tap. When you empty the TrustClean Trash, the photos are deleted from your library and move to the system Recently Deleted album, which is managed by iOS. iOS may ask you to confirm deletions.

What is free, and what does Pro include?

Free: scan your whole library, delete unlimited exact duplicates, and delete up to 20 similar photos per day (the remaining count is shown next to the delete button). TrustClean Pro removes the daily limit on similar photos. Options: Yearly (includes a 7-day free trial for eligible new subscribers), Monthly, and Lifetime (one-time purchase). There is no weekly plan. Current prices are always shown in the app and on the App Store.

How do I restore my purchase on a new device?

Sign in with the same Apple Account, open TrustClean → Settings → Restore Purchases (also available on the upgrade screen). No TrustClean account is needed.

How do I cancel my subscription?

Open the iPhone Settings app → tap your name → Subscriptions → TrustClean Pro → Cancel Subscription. You can also go there from TrustClean → Settings → Manage Subscription. Cancel at least 24 hours before the renewal or trial end date to avoid being charged. You’ll get a reminder notification on your device 24 hours before a free trial ends.

If I delete the app, is my subscription cancelled?

No. Deleting TrustClean does not cancel your subscription. Please cancel it in Settings as described above.

How do I request a refund?

Purchases are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose “Request a refund”.

Can my family use Pro?

Yes. Yearly, Monthly and Lifetime all support Family Sharing. If you’ve set up Family Sharing and turned on purchase sharing, up to five family members can use Pro on their own devices. Family members may need to open the app and tap Restore Purchases.

Do my photos leave my iPhone?

No. Scanning and matching run entirely on your device. TrustClean has no account, no ads, and no analytics or crash-reporting SDKs. See our Privacy Policy.